All reservations can be cancelled for free up to 20 days before the arrival date. After that day we will charge 50% of the total value for late cancellation. It is possible to make changes to the reservation. Changing the name on the reservation will be free, while changes regarding dates will be subject to confirmation and might require an additional payment.
The price showed is per person and for the entire duration of the surf tour.
There’s no reimbursement for services not used or denied by the client. Services not rendered for reasons out of Surf Trip Portugal’s control, will only give the client the right to an eventual reimbursement of its cost. When the client requests individual rooms or any other “extras” and those services, for some reason, are not totally or partially provided, the client can only be reimbursed for those specific services and in the proportion paid for them. Any reimbursement shall be requested by the client in writing within 15 days after the end of the trip.
The client should have all documents in order (ID, military ID, under aged documentation, passports, visas and any other required documents). Surf Trip Portugal will decline any responsibility for a visa refusal or refused entrance in the country for any reason; in this type of situation the conditions regarding a trip cancelation will apply, and the client will be responsible for any cost that incurred due to this situation.
When justified, Surf Trip Portugal can change the routes, pick up and drop off times and replace any of the hotels for other within the same category, without any refund or discount being due to the client because of that.
Changes in the economic, social and political contexts may result in the need to change prices. These will only reflect fluctuations on gas and transportation prices, and the calculated additional cost will be added to the price, only if needed. Any change in price will be done within the laws, conditions and timings defined in the Portuguese Law, or the client would be entitled to resign the contract.
Changes in the economic, social and political contexts may imply that, for reasons beyond Surf Trip Portugal’s control, the contract cannot be fulfilled as defined, and some or all services or tours have to be cancelled. In this case, Surf Trip Portugal will immediately notify the client, that can, if the cancellation regards any essential obligation, terminate the contract without any penalty or accept in writing a change in pricing. The client shall communicate to Surf Trip Portugal in writing, within 8 days from the day of the notification mentioned above, the decision made.
Cancelations made by the client:
Cancellation fees are variable, depending on the product, destination, service, lodging and how in advance the notice of cancellation was given (date the client cancels the service in view of its starting date). Please note that cancellation policies for most lodging vendors are very strict, and it can cost up to 100% of the total cost of lodging to cancel within less than 20 days from the check in date.
Responsibility: The guarantee of services contracted to third parties is the sole responsibility of that supplier. An example is the accommodation conditions and if breakfast is included or not.
With exception of beginners’ surf classes, Surf Trip Portugal is not responsible for the client’s safety inside the water. Our responsibility is to advice and show you the best spots, conditions and safety measures/precautions. Entering the water to surf is each person’s responsibility, given that the guide may not be in the water at all times. Nevertheless, there’s a personal injury insurance that with extended coverage for surf and transportation accidents.
The scheduled activities are dependent on weather conditions. In extreme situations it may not be possible to do some or all activities depending on how severe the weather conditions are. In this situation, there are no reimbursements with few exceptions.
According to the current law, the company organizing the programs is covered under a General Liability insurance. Surf Trip Portugal is a commercial brand registered by ENI André Ferreira with a registration number 209878860.